FAQ

Digital files packages are sent via link with which to download the original photos ordered; the single file is sent as an attachment to the email. The order is processed within 24 hours.

For digital files, there are no additional shipping costs; for all other products you are charged the cost of packaging and shipping. They vary depending on the selected product, the country of destination and, for prints up to 20x30 format, depending on the chosen shipping service (Italian Post Office or courier).

Italian orders
up to 20x30 print format included
Italian Post Office € 5.00
courier € 9.00
for all gadgets and prints up to 30x45
courier € 9.00

In case of mixed orders photos / gadgets, the shipment will be only with the courier at the cost of € 9.

Foreign orders
up to 20x30 print format included
Italian Post Office € 7.00
for all gadgets and prints up to 30x45
courier, the cost varies according to the destination country

In case of mixed orders photos / gadgets, the shipment will be only by courier.

If you ordered prints up to 30x45 format, the order is shipped within 24 hours of receiving payment from Monday to Friday; for other sizes and gadgets, your order is shipped within 7 working days, from receipt of payment. If your order is sent by courier, you can follow the status with the tracking number; with Italian Post Office there is not traceability.

For the Italian Post delivery times vary from 2 to 20 working days; courier delivery times vary from 1 to 3 days for Italy, and up to 7 days for foreign countries; for shipment by courier, we must remember to provide an address where there is always someone.